This Refund Policy applies to subscriptions and screening credits purchased from Sigeel (“Sigeel”, “we”, “us”). It does not limit any statutory rights you may have under applicable consumer law.
If this is your first paid Sigeel subscription, you may request a full refund within 14 calendar days of the date of the initial charge. To be eligible:
This window exists so you can evaluate the API with real data. If you have consumed more than 20% of your quota, the service has been materially used, and the charge is non-refundable.
Renewal charges are non-refundable. If you do not wish to be billed for the next period, cancel before the renewal date. Cancelling stops future charges; it does not retroactively refund the current period.
The Free plan is $0 and does not involve a charge, so no refund applies. If you created a free key and later upgrade to a paid plan, the 14-day window applies to the first paid charge.
Overage is billed at $0.01 per screening beyond your monthly quota. Overage is non-refundable once the screening has been processed, because the compute and data costs have already been incurred. If you believe an overage charge is incorrect, contact us within 30 days and we will investigate.
If you paid by card (Paddle): Paddle is the Merchant of Record for card payments. Submit your request through the Paddle customer portal linked in your Paddle receipt, or email sigeelapi@gmail.com and we will coordinate with Paddle. Paddle processes the refund to your original payment method.
If you paid in crypto (NOWPayments): Email sigeelapi@gmail.com with the invoice ID and the wallet address used. Crypto refunds are sent in the same asset and network as the original payment, minus any network fees. Sigeel processes crypto refunds directly.
Paddle refunds typically appear within 5–10 business days, depending on your card issuer. Crypto refunds are usually sent within 2 business days of approval.
If you initiate a chargeback instead of contacting us, we will respond through Paddle’s dispute process. Please contact us first — most issues can be resolved faster directly.
If you are a consumer in a jurisdiction that grants a statutory right of withdrawal (for example, the EU 14-day cooling-off period), that right applies in addition to this policy. Where a statutory right conflicts with this policy, the statutory right prevails.
Refund questions: sigeelapi@gmail.com. Please include your invoice ID or the email used at purchase.